Shipping policy
📦 Shipping Policy
Order Processing
All orders are processed within 1–2 business days after payment has been successfully received.
Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.
Shipping Times
We currently ship across the United States.
Estimated delivery times:
- Order Processing: 1–2 business days
- Shipping Time: 7–9 business days
Total estimated delivery time: 8–11 business days
Please note that shipping times are estimates and may vary due to factors beyond our control, including weather conditions, carrier delays, holidays, or high-demand periods.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. This allows you to monitor the progress of your shipment at any time.
If you do not receive your tracking information within a reasonable timeframe, please contact our support team.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
We are not responsible for delays, lost packages, or delivery issues caused by incorrect or incomplete shipping addresses provided by the customer.
Shipping Delays
While we strive to meet all estimated delivery times, occasional delays may occur due to circumstances outside of our control.
If your order experiences an unexpected delay, please contact us and we will do our best to assist you.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible so we can investigate the issue and provide an appropriate solution.
Contact Information
For any questions regarding your order or shipping, please contact us at:
📧 celunorusa@gmail.com
We are happy to help.